Contrasting the Adobe/Omniture vs. Amazon/Zappos Acquisitions

First off, let me say this is not going to be some super in depth analysis that looks into financial statements, revenues shifts, profitability or details like that. I’m merely going to make some basic observations and speak to how I as an Adobe/Omniture customer feel. First, some background.

A Little Background
Our company as been an Omniture client since summer 2007. We’ve been a heavy Adobe customer since 2005 (meaning we have 20 creatives now), and before that we were a heavy Macromedia customer. We use their ColdFusion Enterprise servers…several of them since our site handles 1,000,000+ uniques a month. We use lots of Photoshop, some Illustrator, some Dreamweaver, quite a bit of After Effects, some Flex and probably some things I don’t know about.

Since adopting Omniture as our analytics platform in 2007, we’ve been gung ho pushing analytics into everthing we do. We opted for the full time analyst right out of the gate. After 3 years of sculpting, he’s a rock star. We started with Omniture’s Site Catalyst and Search Center. We’re now using Omniture’s…I mean Adobe’s Test and Target powered by Omniture as well as Omniture’s…I mean Adobe’s Discover 2 powered by Omniture. We love the tools and we’ve done some great things with them. The main reason for us moving to their platform was in preparation for the launch of our new website…which I might add went off quite successfully in November 2009…thanks to Omniture’s…now Adobe’s Tools powered by Omniture.

Here’s Where I’m Weirded Out
I may have been in a hole or something since I stay so busy, but this week I started noticing that my beloved Omniture Green is well…gone. Where did it go? I can’t find it anywhere. It’s like we’re entering fall and all the leaves are falling off the trees! It’s disappeared from my regular Omniture (now Adobe) emails. It’s disappeared from Omniture.com. It’s disappearing from the SiteCatalyst tools!

Now honestly one might think. Well, duh. They were just acquired by Adobe. Of course the branding will change. Just being candid, my day is so busy I hadn’t really thought about it much. Now that it’s taking place before me, I’m having some weird attachment emotions. What is this I’m feeling? Well, actually there’s a good answer. Several incredible marketers have written about it. You might know some of them. Seth Godin, Martin Lindstrom, Patrick Hanlon just to name a few. So it’s kind of funny to hear these guys speak for years and read their books then see what they teach actually affect your emotions about a brand you deal with all the time.

Time for a Contrast
The Adobe/Omniture merger went through in late 2009, about 10 months ago. Another big merger happened recently. Amazon and Zappos. Let’s look at where they are after 1 year…roughly the same time frame.

Zappos before Amazon Merger
Zappos before Amazon Merger
Zappos After Amazon Merger
Zappos After Amazon Merger
Omniture Before Adobe Merger
Omniture Before Adobe Merger
Omniture After Adobe Merger
Omniture After Adobe Merger

My only point is I’m basically an Omniture freak and why not. Omniture’s helped move our company forward, move our mission forward. Since 2007 when we moved to Omniture from Google Analytics, our web staff has grown from 35 to 60. Omniture helped us do that. Our revs grew…a lot. We just launched a new website that accounts for 75-80% of our company’s business all based on what Omniture helped us do. I’m a bit touchy when you go messing with one of my favorite brands, it’s colors and it’s employees.

Maybe it’s sophisticated rebranding, but it seems like a miscue when you already have the most successful web analytics brand on the market. Brands are emotional as Martin Lindstrom showed through Buyology, Patrick Hanlon covers in Primal Branding and Seth can’t stop talking about it.  You took away my green…you just gutted part of my emotional attachment to the Omniture Brand. Not a good way to finish out the first year. I know it sounds a little weird, but it’s where I’m at.

Adobe, I hope you get this right. 😉

Aw Geez Steve…You’ve Got to Be Kidding Me

So this story just keeps getting better. Such a soap opera.

If you haven’t been following the iPhone prototype that got loose out in California, then you’ve really missed some fun. Being a moderate Apple fan, I’m quite disappointed in Steve and the company’s approach to the whole lost iPhone episode. After just posting about Apple’s “control freak / locked down platform”, the story just adds more disappointment for this fan.

If you want the whole story, check out some of these links.
Gizmodo – the story origination
USA Today – old news

And then it got serious…
The Police Raid on Jason Chen
TechCrunch – More Police Raid Coverage
Apple Insider – the lawsuit

So if you read my last disgruntled post about the Apple vs. Adobe, you know how that has now cost Apple $4000 of my hard earned cash. Now you can imagine where my mind goes reading this new account of Apple’s “behavior”. I seriously would like to just video my bashing of all my Apple products to make a statement. Will I? No…but I wish I still had my wife’s old Power PC to take out some of my frustration.

Apple…get over yourself…cut the BS Steve. You’re not messing with a bunch of peons anymore. You’re messing with the communities’ perception of Apple.

My Rant Box – Apple vs. Adobe…I’ll take Adobe

Okay, so what do you do when 2 companies you love to use are at odds. Let me rephrase that. What do you do when 1 company you love goes off the deep end and disses another company you love more? Honestly, I like Apple. I like Adobe. I can live without Apple. I can’t live without Adobe. Unfortunately for Apple, Adobe recently aquired another of my favorite companies, Omniture.

While Apple has taken my heart away from the PC/Microsoft, they’ve now pitted themselves against my 10 year love with Macromedia/Adobe/Omniture. I wonder how many other creatives/internet professionals Apple will piss off by flaunting their arrogance.

Driven by his arrogance, have Jobs and his cronies gone off the deep end? Oops, I think I just delayed the purchase of my iPad…oh include my new MacBook Pro purchase as well since my current one is 3 years old. Ah, just forgot I haven’t yet picked up that next Gen iPhone either. Thanks Steve. You just saved me $4,000.

A quick survey of the landscape shows you this is a big deal with a lot of buzz.
PC World quoting Apple and Adobe

TUAW – an apple fan blog

CNN

So what do the bloggers say?
My good friend Tim Munsell ventured into the discussion a bit.

TUAW – an apple fan blog

The Flash Blog – Adobe, Apple and Flash

Dev Why? – Adobe, Apple and Flash

So I’ll close by saying I was out at Design Nashville and listened to long time acquaintance, Marcus Whitney, rail on Apple for their closed and controlled development platform. Sure they’ve helped developers make some money, but they control all the chips.